With the progression of the coronavirus (COVID-19) and in light of the ongoing measures announced by the government, we wanted to let you know about the steps that BBi is taking to ensure we can continue to service and support our clients as best as we can during this time.
As the situation develops, we’ll be following government guidelines on homeworking and self-isolation, and will be operating at a reduced capacity. This could mean an increase in call waiting times or a short delay in responding to emails. Please bear with us and we will respond to you as soon as we can.
In the circumstances, and where it is possible, please could you communicate with us by email which will enable us to deal with your correspondence promptly. Thank you for your cooperation.
From all at the BBi Group we wish you and your family well.
By asking us to quote for, arrange or handle your insurances, you are providing your informed agreement to these Terms of Business. We draw your particular attention to:
For your own benefit and protection, you should read these terms carefully. If you are unsure about any aspect of our Terms of Business or have any questions regarding our relationship with you, please contact us at the above address.
Typically our role is to provide advice and after we have ascertained your needs to provide a suitable recommendation. In providing our service for commercial clients, we may sometimes act as an agent of the insurer. We will confirm the capacity in which we will act for you before undertaking any relevant transactions on your behalf. In some circumstances we will not provide advice and we will therefore confirm in separate documentation whether or not any advice or recommendation has been made before finalising your insurances.
Where we can offer an instalment facility in order to pay the insurance premium by regular payments, we do not offer advice in relation to this but we may ask some questions to narrow down the selection of options available; you will then need to make your own choice about how to proceed.
We act as the agent of our client. However, we are subject to the law of agency, which imposes various duties on us. Therefore in certain circumstances we may act for and owe duties of care to other parties. We will advise you when these circumstances occur so you will be aware of any possible conflict of interest.
We select personal and commercial insurances from a range of insurers, but for certain products we only select from a limited number of insurers or only offer products from a single insurer. We will give you further information about this before we finalise your insurance arrangements; where we select products from a limited number of insurers you may ask us for a list of the insurers we deal with for these products. If we propose using another intermediary to help place your insurance or should we be able to offer finance for insurance premiums through the insurer or Close Brothers Premium Finance we will provide you further information before we finalise your arrangements. We will advise you of any inability to place your insurance.
We will not in any circumstance guarantee the solvency of any insurer.
We aim to provide you with a high level of customer service at all times. If you are not satisfied, please contact us.
In the first instance please contact David Skinner at our stated address on the website.
When dealing with your complaint we will follow our complaint handling procedures; a summary of these procedures is available on request. If you are still not satisfied you may be entitled to refer the matter to the Financial Ombudsman Service (FOS). For further information you can visit the FOS website www.financial-ombudsman.org.uk.
Access to the Financial Ombudsman Service (FOS) is available for complainants falling within one of the following categories at the time we receive their complaint:
We are covered by the Financial Services Compensation Scheme (FSCS) for our insurance mediation activities. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends upon the type of business and the circumstances of the claim. If you are eligible to claim from the FSCS, compensation is available in relations to insurance advising and arranging as follows:
Further information about compensation scheme arrangements is available from the FSCS on 0800 678 1100 (freephone) or 020 7741 4100 or www.fscs.org.uk
We normally receive commission from insurers, product providers and where applicable finance providers.
Our consumer customers will also be charged for handling your insurances and arranging your premium finance as follows:
Motor mid-term adjustments - £17.50
Referred/bounced cheques - £30.00
Mid-term cancellations - £35.00
Renewal preparation - £20.00
For our commercial clients, fees will be charged for new business and renewal preparation and mid-term cancellation in accordance with the following scale based on the premium.
£0 - £500 - £25.00
£500 - £1,000 - £35.00
£1,000 - £2,500 - £50.00
£2,500 - £5,000 - £65.00
£5,000 upwards - £85.00
Mid-term cancellations - £35.00
You will receive a quotation that will tell you the total price to be paid, and which identifies any taxes and charges separately from the premium, before your insurance arrangements are concluded. For consumers we will, on request, provide information about commission received by us in the handling of your insurances. For our commercial clients we will in good time before the conclusion of each insurance contract, or upon renewal, remind you of your right to be informed of the level of commission which we receive from underwriters and premium finance providers. You are entitled, at any time, to request information regarding any commission which we may have received as a result of placing your insurance business. Full payment of any premiums and fees is due before cover commences or as otherwise agreed.
We also draw your attention to the sections headed 'Cancellation of insurances' and 'Ending your relationship with us'.
Our financial arrangements with most insurance companies are on a ‘Risk Transfer’ basis. This means that we act as agents of the insurer in collecting premiums and handling refunds due to clients as well as the transfer of claims monies on occasion. In these circumstances such monies are deemed to be held by the insurer(s) with which your insurance is arranged. You will be notified if Risk Transfer does not apply when such monies will then be held by us in a Non-Statutory Trust account pending payment.
The establishment of the Non-Statutory Trust account follows FCA Rules introduced to protect money held by authorised intermediaries. You should be aware that under the Non-Statutory Trust account rules we are permitted to use such monies temporarily held to advance credit to clients generally. A copy of the Deed of Trust is available on request or may be inspected at our premises during normal office hours. If you object to your money being held in a Non-Statutory Trust account you should advise us immediately. Otherwise, your agreement to pay the premium together with your acceptance of these Terms of Business will constitute your informed consent to our holding your money in a Non-Statutory Trust account. We will retain interest earned on monies held in such a Non-Statutory Trust account.
For the purpose of some transactions client money may pass through other authorised intermediaries before being paid to the insurer.
For full details of any cooling off period that may apply please see your policy documentation. Any request for the cancellation of a policy should be made in writing and any relevant certificate of insurance must be returned to us or to the insurer concerned.
In the event of cancellation, charges for our services will apply in accordance with the ‘Payment for our services’ section. Should the policy be cancelled within 14 days our cancellation fee will be waived.
The terms of your policy may allow insurers to retain the premium in full or to charge short-period premiums in the event of cancellation before the policy expires.
Should you wish to end your relationship with us prior to the end of the policy and wish the policy to continue, subject to your immediate settlement of any outstanding premiums and fees you may instruct us to stop acting for you and we will not impose a penalty.
Your instructions must be given in writing and will take effect from the date of receipt.
In circumstances where we feel we cannot continue providing services to you, we will give you a minimum of 7 days’ notice where there is a valid reason for doing so. We will advise you of the reason for ending the relationship. Valid reasons may include, but are not limited to:
Unless otherwise agreed in writing, if our relationship ends any transactions previously initiated will be completed according to these Terms of Business. You will be liable to pay for any transactions concluded prior to the end of our relationship and we will be entitled to retain commission received for conducting these transactions, together with all fees charged by us for services provided.
You are responsible for providing complete and accurate information which insurers require in connection with any proposal for insurance cover. You have a duty to give a fair presentation of risk to the insurer. You should disclose every material circumstance relevant to the risk being insured following a reasonable search within your business to identify and verify such information. This should include information which you and, where applicable, your senior management, persons responsible for arranging your insurance or other relevant third parties know or ought to know. It should include all information that would influence the judgement of the insurer or that would put the insurer on notice that it needs to make further enquiries.
Examples of material circumstances are:
The information must be presented in a way which would be reasonably clear and accessible to a prudent insurer. If you are unsure whether to disclose any information you should speak to us. You need to take into account the size & complexity of your business and allow yourself sufficient time before your renewal date to consider and / or assess your insurance requirements.
Failure to provide a 'fair representation' may result in a number of remedies by the insurer. If the breach was deliberate or reckless the insurer can void the contract and keep the premium. If the breach was not deliberate or reckless the insurer can void the contract, proportionately reduce a claim settlement or amend the insurance policy terms and conditions then review the merits of a claim on this basis.
You should therefore always provide complete and accurate information to us when we ask you about the insurance risks your business faces before taking out a policy, at renewal and throughout the life of the policy. This also applies to your responses in relation to any assumptions you may agree to in the process of applying for insurance cover.
You must check all details on any proposal form or Statement of Facts and pay particular attention to any declaration you may be asked to sign. It is important that you read all insurance documents issued to you and ensure that you are aware of the cover, limits and other terms that apply. Particular attention must be paid to any warranties and conditions as failure to comply with them could invalidate your policy or mean that claims may not be paid.
You must inform us immediately of any changes in circumstances which may affect the services provided by us or the cover provided by your policy.
If you are unsure about any matter, please contact us for guidance.
We will process any personal information we obtain in the course of providing our services to you in accordance with the Data Protection Act 1998 and in line with our Data Protection Policy. In administering your insurances and where applicable arranging premium finance it will be necessary for us to pass such information to insurers and other relevant product or service providers that may also provide us with business and compliance support. They in turn may share the information with other third parties for the purposes of preventing crime, fraud and risk analysis.
We may also disclose details to relevant parties as necessary to comply with regulatory or legal requirements. We may contact you or pass your details to other companies associated with us in order to promote products or services which may be of interest to you. We will not otherwise use or disclose the personal information we hold without your consent.
Some of the details you may be asked to give us such as information about offences or medical conditions are defined by the Act as sensitive personal data. By giving us such information you signify your consent to its being processed by us in arranging and administering your insurances.
Subject to certain exceptions you will be entitled to have access to your personal and sensitive personal data for which you will be charged a fee of £10. If at any time you wish us or any company associated with us to cease processing any of the personal data or sensitive personal data we hold or to cease contacting you about products and services please write to ‘The Customer Services Director’ at the address shown on the front page.
Other firms involved in arranging your insurance including insurers, other intermediaries or premium finance providers may use public and personal data from a variety of sources including credit reference agencies and other organisations. The information is used to help tailor a price, ascertain the appropriate payment options for you and to help prevent fraud. Any credit reference search will appear on your credit report whether or not your application proceeds. If you have any questions about this or any other matter, please do not hesitate to contact us.
Occasions can arise where we or one of our associated companies, clients or product providers may have a potential conflict of interest with business being transacted for you. If this happens and we become aware that a potential conflict exists we will write to you and obtain your consent before we carry out your instructions and we will detail the steps we will take to ensure fair treatment.
You should take note of the required procedures in the event of a claim which will be explained in the policy documentation. Generally, insurers require immediate notification of a claim or circumstances which might lead to a claim. We will employ due care and skill if we act on your behalf in respect of a claim.
These Terms of Business are constituted under and shall be governed by English Law and shall be subject to the jurisdiction of the Courts of England and Wales.